NDIS Registered Provider

NDIS Disability Support Workers in Melbourne, Bendigo and Geelong

In-home and community support from Disability Support Workers who are trained for you, informed about your support needs, and backed by a system built around every shift.

NDIS Registered Standard to High Intensity Melbourne and Regional Victoria

Enquire About Support

Or call us on 1300 006 992

Enquire About Core Support

We respond to all enquiries within two business days.

⏱ Average time to start: around two weeks. This depends on the complexity of support required and the onboarding process involved.

Submit your enquiry

Tell us about the participant and their support needs. The form takes less than two minutes.

We respond within two business days

A clear answer on whether we can support, with next steps outlined. You can also reach us directly on 1300 006 992.

Onboarding - average two weeks

Meet and greet, documentation, support planning, and participant-specific staff training. We take the time to do this properly.

Timeline varies with complexity

Support begins

Building rapport, deepening understanding of your support needs, and working with you toward your goals.

The Myxa Framework

What makes support reliable is not any single element. It is the Myxa Framework: personalised support planning, structured leadership, specialist staff capability, operational reliability, and continuous improvement working together as one integrated system. Every participant benefits from that structure, whether support needs are standard or high intensity.

The Myxa Approach

Support Beyond the Shift

Reliability in disability support comes down to two things: staff who are genuinely prepared for each participant, and a system around them that keeps quality consistent regardless of the day, the shift, or who is rostered.

At Myxa, every Disability Support Worker completes participant-specific training before their first shift. That training is not generic. It is built around your support needs, your routines, and how you communicate. The staff who support you know you before they arrive.

Centralised rostering builds consistent teams around each participant, creating familiarity and continuity over time
Participant-specific training completed by every Disability Support Worker before their first shift with you
Structured handover systems carry information between shifts so your support does not reset each time
Team leaders provide active oversight, not reactive responses after things go wrong
Operational support is available between shifts, not just during business hours

Where complex support meets compassionate care.

What We Support

In-Home and Community Support That Fits Your Life

Daily Living Support

Personal support, household tasks, meal preparation, medication prompting. Your routines, your preferences.

Community Access and Participation

Getting out, staying connected, building skills and confidence in your community. Social activities, appointments, skill development.

Standard Through to High Intensity

Including psychosocial disability, behaviours of concern, dual diagnosis, and physical disability. The same framework quality applies at every level.

Trained, Informed, Supported

Disability Support Workers trained for your specific needs, informed by handover systems, and backed by a leadership structure between every shift.

For Support Coordinators

What Working With Myxa Looks Like

Myxa's systems are designed around clear communication, consistent staffing, and structured oversight at every level. From the moment a referral comes in to the review meetings that follow, you receive straightforward answers and proactive updates.

Here is what you can expect when you refer to Myxa:

A clear response to your referral within two business days, including whether we can support and what onboarding looks like
Consistent Disability Support Workers through centralised rostering, with structured handover systems between every shift
Capability across the spectrum of need, including psychosocial disability, dual diagnosis, behaviours of concern, and physical disability
Proactive communication when things change, not just updates when something goes wrong
Disability Support Workers across Melbourne, Bendigo, Geelong and regional Victoria

Make a Referral

What People Say

Heard From Participants and Coordinators

From the initial contact with Amber to my participant's placement in a SIL home, has been an absolute dream partnership. A participant desperate for a safe home with an imminent discharge from psychiatric recovery accommodation finally transitions into his forever home. His self-esteem, self-worth and value have increased in a very short time all because he feels valued and finally considered an equal member of his care team. Myxa Care truly delivers participant centred care.

Rozita Y - Support Coordinator

I do have a lot of respect and admiration for my support worker from Myxa Care. He completely understands me, I was so surprised I was able to trust someone I've never met before, he showed me so much understanding of my current situation and understood me throughout. I can finally feel free to be myself around him and my partner without holding back and repressing everything I feel, think and believe.

K.J - Participant

Thank you very much, you have been an absolute pleasure to work with, very professional, exceptional communication and a warm and friendly demeanour. I say this based on over 30 years' experience in community services, always good to acknowledge and share the good experiences and people.

L.W - Specialist Support Coordinator

I just wanted to say a very HUGE thank you to you for providing the support and holistic approach you have provided not only to my participant but to myself during a stressful process. You took the stress out of the process with ease and the outcome has been nothing short of amazing. I have also enjoyed working with you collaboratively and look forward to future endeavours together.

Brooke S - Support Coordinator

Thank you so much for all the hard work you guys done for my son. You guys were amazing, thank you to Simon, Jenny and the team for not giving up and providing the best quality of life. You guys were amazing thank you thank you so much for doing the great job.

Ana - Family of Participant

I would like to acknowledge what a wonderful job Myxa have been doing to support a participant in transition into your care. I have noticed this participant visibly appears better cared for when I have seen him in sessions, and he seems so happy about his new home. I had expected that we would experience a bit of a bumpy transition period but instead it has exceeded anything I may have hoped for. I've been so impressed with Myxa SIL Manager - Lisa Reidy and the support staff during our meetings. It is so refreshing to see a team who really sees the person and not the disability. You have already made such a difference to this participant's quality of life in the short time that he has been with you and I'm so excited to watching how he continues to grow in your care. Thank you for restoring my faith in service providers, and please know that I would happily recommend you should any of my other participants require supported living.

Ann Betts - Speech Pathologist

Amazing Service - proactive, supportive and knowledgeable. My participant is well supported at home and in the community. Any challenge we have faced is met with professionalism and always with the best interest of the person with a disability. I would recommend this service to anyone, especially to people who are supporting someone with Challenging Behaviours.

Susan - Support Coordinator

Common Questions

Frequently Asked Questions

What is Core Support under the NDIS?

Core Support is the NDIS funding category for everyday disability support. Myxa delivers this through trained Disability Support Workers who assist with daily living, personal support, community access, and skill-building. This is distinct from Supported Independent Living (shared housing support) or clinical services such as Positive Behaviour Support. Learn more about our Core Support service.

Can you support participants with psychosocial disability or behaviours of concern?

Yes. We support participants across the full spectrum of need, including psychosocial disability, dual diagnosis, physical disability, and behaviours of concern. Every Disability Support Worker completes participant-specific training before their first shift. For participants requiring High Intensity support, including High Intensity Daily Personal Activities or Implementing Intensive and Complex Behaviour Supports, see our High Intensity Support page.

How do you ensure I receive consistent support?

Centralised rostering builds consistent teams around each participant, so you see familiar faces rather than whoever is available on the day. Every Disability Support Worker completes participant-specific training before their first shift. Structured handover systems carry information between shifts so nothing falls through the gaps. The Myxa Framework ensures this structure applies consistently, not just when things are going smoothly.

How quickly can support start?

We respond to all enquiries within two business days. Our average time to start core support is around two weeks. This includes the onboarding process: meet and greet, documentation, support planning, and participant-specific staff training. Timelines may be longer depending on the complexity of support required. To discuss your timeline, call us on 1300 006 992.