The word ‘Myxa‘ in ancient Greek means ‘lamp’. Our aim is to provide clear, transparent light to guide participants to a brighter future of independence, choice and control. We have a dedicated, experienced team of specialists who are passionate about achieving the best outcomes for our participants and their families.
Every life deserves a chance to shine. At Myxa, our primary purpose is to enlighten lives, offering hope, and nurturing potential in every person we support. We cater to individuals with intellectual, psychosocial, and physical disabilities adopting a participant – first approach. Our team are committed to establishing relationships based on trust, reliability and responsiveness.
Our approach is deeply rooted in positivity and understanding delivering customised services, ensuring each person’s choice and control.
To empower our participants to shine in their endeavours and to foster a sense of accomplishment and self-worth.
To reshape the landscape of trusted, innovative, and personalised services across communities nationwide.
At Myxa, we live by our 3Rs Principle: Reliable, Respectful and Responsive. These are more than just words, it is the Myxa foundation for trust and success.
We do not compromise on trust. We build our reliability through consistent, dependable care and support.
Treating all with respect is expected. We treat our participants and their families with the utmost dignity, upholding high standards in line with NDIS practices.
Efficiency and positivity is key to our approach. We commit to be swift and understanding, always prioritising the needs and concerns of our participant
The Most Outstanding Provider of Safe Haven Accommodation and Support in the NDIS Sector in Australia in 2024
Most outstanding supported independent living excellence awards in the world 2023
The most outstanding Supported Independent Living Properties Manager in Australia for 2023
Best Specialised Disability Support Services 2024 Victoria.
Best Specialised Disability Support Services 2024 Victoria.
Understanding and simplifying complexity is our forte. At Myxa, we provide quality, individualised support to people across various ages, abilities, and backgrounds. Our inclusive approach means we recognise and respect the uniqueness of each person regardless of age, gender, employment status or cultural background.
Every life deserves the chance to shine, which is why we embrace challenges others might avoid. We have extensive experience in providing specialist services to individuals with ‘complex’ care needs or those who display ‘high risk’ behaviour.
We are highly experienced at navigating the details of each condition ensuring our care is as unique as the individuals we support. Our experienced team provides complex and standard specialised care for individuals with:
We are highly experienced at navigating the details of each condition ensuring our care is as unique as the individuals we support. Our experienced team provides complex and standard specialised care for individuals with:
Myxa embraces diversity and celebrates everyone’s individualities. We believe in creating a welcoming and inclusive environment where everyone thrives, regardless of disability, age, sexual orientation, religion, ethnicity, race, or gender identity.
We provide services to participants in different settings and environments including
The National Disability Insurance Scheme (NDIS) is an Australian Government program that funds supports for people with permanent and significant disabilities.
At Myxa, we deliver a range of NDIS-funded services including Supported Independent Living (SIL), Community Participation, Specialist Disability Accommodation (SDA), and Positive Behaviour Support.
Our services are tailored to each participant’s needs, whether under standard, high-intensity, or complex behaviour support levels. This ensures that every person receives the right level of assistance, from managing daily living tasks to supporting complex physical or behavioural needs, in a safe, person-centred way.
When you first contact Myxa, our team will ask for some key information to help us understand your situation and the type of supports you’re looking for.
This usually includes:
• Your support needs – an overview of the assistance you require in daily living, including any physical, health, or behavioural considerations
• Your location and preferences – where you would like services delivered, and the preferred times or level of support
• Your NDIS goals – what you hope to achieve through your plan, so we can align our services to support those outcomes
• Your NDIS funding details – the types of supports and budgets that are included in your approved plan
The information you share helps us determine how Myxa can best provide the supports funded in your plan. Where appropriate, and with your consent, we may also work with your support coordinator, guardian, or allied health professionals to ensure a consistent approach to your care.
Myxa provides a comprehensive range of NDIS-funded supports designed to meet different levels of need and promote independence, inclusion, and wellbeing.
Our services include:
All supports are delivered in line with your approved NDIS plan and the level of funding allocated to your individual goals.
Yes. Myxa values diversity and understands that language and cultural connection enhance trust and quality of care.
Where possible, we will match participants with a Support Worker who speaks their preferred language or understands their cultural background. If that’s not immediately possible, we may engage interpreters or recruit accordingly to ensure clear and respectful communication.
Yes. To access Myxa’s services, you need to have an approved NDIS plan.
As a registered NDIS provider, Myxa delivers supports that align with your approved funding and personal goals. Once your plan is in place, we can commence providing services such as Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Community Participation, and Positive Behaviour Support, according to the level and type of funding in your plan.
If your NDIS plan is not yet approved, please contact the NDIS or NDIA for information about the application process and available support.
Myxa is committed to providing safe, high-quality disability support services and values all feedback as an opportunity to improve.
If you are unhappy with any aspect of your service, please let us know as soon as possible. You can share your feedback or make a complaint by:
• Phone: 1300 006 992
• Email: info@myxa.com.au
• Online: Feedback and Complaints page
We take all concerns seriously and will work with you to resolve issues promptly, fairly, and respectfully.
If you are not satisfied with the outcome or prefer to speak to someone outside Myxa, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or visit www.ndiscommission.gov.au for independent advice and support.
Myxa provides supports across a wide range of schedules, depending on your approved NDIS funding and individual needs.
We maintain a diverse and experienced team to ensure continuity of care and flexibility across different times and support levels
Myxa does not charge any gap fees for services that are covered and approved under your NDIS plan. All costs for these supports are claimed directly from your plan funding in line with the current NDIS Pricing Arrangements.
If you request services or items that are not included or funded in your NDIS plan, we will discuss any potential costs with you in advance so there are no surprises or out-of-pocket expenses without your consent.
Myxa stands apart through our expertise in delivering both standard and complex supports under a structured system that ensures safety, consistency, and quality.
Our Myxa Framework coordinates every aspect of care, from leadership, staff training, and data monitoring to after-hours response and transition planning, so that participants receive reliable, person-centred support every day.
This robust system enables us to confidently deliver high-intensity and complex-behaviour supports while maintaining the same level of excellence across all services.
Learn more about our Complex Support Framework
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