FAQs

Question 1

Can my family or representative be involved?

Accepted Answer

Yes, in line with your wishes, consent and any relevant decision-making arrangements. Families and chosen representatives can share valuable knowledge about routines, communication and preferences. Talk with Myxa about who you want involved and how.

Question 2

Can we talk before completing a referral form?

Accepted Answer

Yes. You can contact Myxa first to discuss the situation and ask questions. A participant, chosen representative or support coordinator can help start that conversation. You do not have to work out every detail on your own. Start a conversation

Question 3

Do I have to use Myxa for all my supports?

Accepted Answer

No. Choosing one Myxa service does not commit you to another. You can keep providers you already work well with and discuss how the different people in your support team can work together.

Question 4

Does SIL funding cover rent, food and bills?

Accepted Answer

No. SIL is funding for support, not ordinary living expenses such as rent, groceries and household bills. SDA is separate from SIL. Ask for a clear explanation of support charges and living costs before agreeing to an arrangement. What SIL includes

Question 5

How can I raise a concern about my support?

Accepted Answer

Tell your Myxa support team or call 1300 006 992. You can also raise a concern directly with the NDIS Quality and Safeguards Commission about the quality or safety of NDIS supports. NDIS Commission complaints

Question 6

How do I find a home that might suit me?

Accepted Answer

Browse the homes page to explore locations, photographs, home features and listed availability. Then speak with Myxa about your support needs, preferences and compatibility. A listing is a starting point, not a confirmed placement. Find a home

Question 7

How do I make a referral?

Accepted Answer

Use the referral page and choose the form that matches the support needed: SIL, General Referral or Positive Behaviour Support. If you are unsure which to use, call 1300 006 992 first. Choose a referral form

Question 8

How is High Intensity Support different?

Accepted Answer

Some daily support tasks involve more complex health needs and require specific worker skills and clinical guidance. Myxa's High Intensity Support information explains this service. The team needs to review the person's needs before confirming suitability. Explore High Intensity Support

Question 9

How much will my support cost?

Accepted Answer

There is no single figure that fits everyone. Ask Myxa to explain the proposed supports, rates and any separate costs for your situation. Your plan and available funding need to be considered before an arrangement is agreed.

Question 10

I'm not sure what I need. Where do I start?

Accepted Answer

You do not need to know every service name before getting in touch. Tell us what is working, what is difficult and what you would like to change. Call 1300 006 992 or use the contact page to start a conversation. Talk to Myxa

Question 11

Is a Behaviour Support Plan the same as everyday support?

Accepted Answer

No. A Behaviour Support Practitioner assesses the person's needs and develops the plan. The people providing day-to-day support put its strategies into practice. These are different roles, so it is useful to ask who is responsible for each part.

Question 12

What can SIL support look like day to day?

Accepted Answer

It may include help with personal care, meals, household tasks and building everyday skills. What is included, when support is provided and how it is shared depend on your needs and funded support arrangement. About supported living

Question 13

What happens after I get in touch?

Accepted Answer

The first conversation helps us understand your needs and whether Myxa may be a fit. If you decide to continue, intake gathers more detail about your communication, routines, health and preferences so support can be planned around you.

Question 14

What if I'm unsure whether my plan covers a service?

Accepted Answer

Speak with your support coordinator, your NDIS contact or Myxa about the support you are considering. They can help clarify the next questions to ask. A website description does not confirm that a particular service is funded in your plan.

Question 15

What if my support needs or circumstances change?

Accepted Answer

Tell your support team what has changed and what is no longer working. Your Support Plan may need to be reviewed. If different or additional funding is needed, discuss that separately with your support coordinator or NDIS contact.

Question 16

What if the home I like is full?

Accepted Answer

Contact Myxa about the area and type of home you are looking for. The team can discuss current options with you. Availability changes, so a listed status should always be confirmed before you make plans.

Question 17

What information is useful for a referral?

Accepted Answer

A current NDIS plan, relevant assessments and any Behaviour Support Plan can help the team understand the person's needs. Include their goals, communication preferences and the reason for the referral. The relevant form will guide you through what is requested.

Question 18

What is Core Support?

Accepted Answer

Core Support helps with everyday activities, such as personal care, daily routines and taking part in the community. The support is shaped around the person, their goals and the arrangement agreed for their needs. Explore Core Support

Question 19

What is Positive Behaviour Support?

Accepted Answer

Positive Behaviour Support (PBS) seeks to understand what a person's behaviour communicates and improve their quality of life. It focuses on the person, their needs and positive strategies, rather than punishment or control. Read the family guide

Question 20

What is planned before I move into a Myxa home?

Accepted Answer

Intake informs your Support Plan and a transition plan for the move. Planning considers communication, routines, food preferences, culture and the support team. Discuss what would make the move feel safer and more familiar for you.

Question 21

What is the difference between SIL and SDA?

Accepted Answer

Supported Independent Living (SIL) funds help with daily life at home. Specialist Disability Accommodation (SDA) is funding for specially designed housing for eligible participants. They are separate supports: one is about the support you receive, the other is about the building. Read the SIL and SDA guide

Question 22

What support can I explore with Myxa?

Accepted Answer

Myxa offers support with daily life, supported living and Positive Behaviour Support. There are also specialist programs for particular circumstances. The right starting point is your situation, what matters to you and the support you need. Explore our services

Question 23

Which areas does Myxa work in?

Accepted Answer

Myxa's homes and service information cover Melbourne, Bendigo and Geelong. Availability and service coverage depend on the location and the support needed. Share your preferred area so the team can discuss the options that may fit. Explore our homes

Question 24

Who decides what my NDIS plan will fund?

Accepted Answer

The National Disability Insurance Agency (NDIA) makes funding decisions based on your circumstances and the NDIS funding criteria. Myxa can discuss the support it offers, but cannot approve funding or guarantee eligibility. NDIS funding information

Good questions. Clear answers.

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