Before You Move In
- Intake
- We gather your medical history, behaviour support strategies, how you communicate, your dietary requirements, and what matters to you culturally or religiously. That comes from you, from your family or representatives if you want them involved, from your previous provider, and from your allied health team.
- Your support plan
- Built from what we gather. It sets out how your support is delivered day to day, step by step, including any high intensity supports, which are developed with your supervising nurse or clinician.
- Your transition
- A plan for how you actually move in and what happens in the first weeks, with staff matched to you on experience and skill before the first shift.
Every day Support
Your house supervisor
Every home has a House Supervisor working in the home with the support team and keeping the participant's plan active in daily practice.
Your house supervisor
Every Myxa home has one. They work in the home and provide direct support alongside the team. They are responsible for making sure your Support Plan and Behaviour Support Plan are followed as written.
Your meals
Your weekly menu is built from what we captured at intake, in consultation with you and, where relevant, a dietitian or speech pathologist. Where you have a Mealtime Management Plan, staff are trained to it. We ask about cooking experience when we interview support workers.
Your week
You plan community activities with your support team, using whatever communication method works for you, whether that is spoken, visual or assistive technology.
House vehicle
Some homes have an assigned vehicle on site, available for appointments, shopping and other eligible activities. Where and when it is used depends on your support plan, the staffing the activity requires, and whether it can be done safely.
Behind the Scenes
Oversees the home and supervises your House Supervisor. Responsible for quality, compliance with NDIS Practice Standards, safeguarding and incident management. They work directly with your allied health team and support coordinator, and they lead risk management.
Shifts are filled by a dedicated team who match workers to you on experience, skill and compatibility, and who build your roster around a consistent group of staff.
An in-house facilities team handles day to day maintenance and repairs around the home.
Every worker completes induction before they start, then ongoing refreshers. On top of that, they complete training specific to the people they support. Ethical Response training prepares staff to respond to physical aggression, self-harm or property damage safely and in line with your Behaviour Support Plan. Allied health professionals deliver targeted training, and not only to support workers. Our rostering and HR teams sit in it too, so the people choosing your staff understand what the role requires.
Support is recorded as it happens, through whichever method suits you and what your care team needs: a staff app, a house iPad, QR codes, or a combination. Your SIL Manager can see it in real time, and relevant data can be shared with your care team to support assessments and future NDIS plan reviews.
When more support
is needed
After hours
A phone line staffed outside business hours, so your support team is never deciding alone.
PRN medication
If PRN medication needs to be administered, staff call for approval. Your individual PRN protocol sets out what must happen first, and every Behaviour Support Plan strategy has to be tried and documented before authorisation is given.
Management escalation
There are multiple levels of escalation outside business hours, up to and including senior management where a situation calls for it.
Restrictive practice oversight
Where a restrictive practice is in place, it is authorised and reviewed by an Authorised Program Officer under NDIS Module 2A, with consent, regular review, and a plan to reduce it.
