Start with the person
A plan.
A team. A response.
Support starts with the person.
Plan
People
Response
When support needs are complex, structure matters
Before the first shift. When the plan is tested. The person stays at the centre.
How a Myxa home is structuredGather their history, communication, diet, behaviour strategies and priorities with them and their support network.
Build the Support Plan with the person before the first shift.
The House Supervisor works alongside staff and is responsible for following the plan.
The SIL Manager oversees quality, safeguarding and incidents.
An after-hours line connects the team to senior management when needed.
Specialist capability across every service area
The same structure carries every kind of support Myxa delivers.
01
Home and living
SIL at 1:1 and 2:1, support in SDA, and MTA while a long-term home is arranged.
02
Standard and high intensity support
Workers trained and competency-assessed for the person’s activities, under clinical direction.
03
Behaviour support
Independently governed PBS, with registration to implement intensive and complex behaviour supports at home.
04
Special programs
Structured support for particular circumstances.
Consistent teams with clear leadership
Familiar faces. Clear responsibilities.
- 01
Familiar workers
Centralised rostering matches a consistent group by skill, experience and compatibility.
- 02
House Supervisor
Works alongside staff, providing support and overseeing Support and Behaviour Support Plans.
- 03
SIL Manager
Oversees the home and supervisor; works with allied health and the support coordinator.
- 04
Shared training
Induction, refreshers, participant-specific and Ethical Response training, including rostering and HR.
Clinically informed collaboration
Disability support. Not a health service.
The GP, specialist, nurse and allied health team make clinical decisions. Myxa delivers their plan and records support for review.
- 01
Clinical direction
High intensity activities are developed with the supervising clinician; workers are trained and assessed.
- 02
Direct collaboration
The SIL Manager works with allied health.
- 03
Records with consent
Support is recorded as it happens, visible to the SIL Manager and shared with the care team with participant consent.
- 04
Safeguards and review
Restrictive practices require authorisation and Authorised Program Officer review under NDIS Module 2A, with consent, regular review and a reduction plan.
Responsive referrals
and planned transitions
- 01
Check the fit.
We review the participant’s needs, location and current capacity.
- 02
Connect the Team.
We gather the information and coordinate with the people involved in the participant’s support.
- 03
Plan the Move.
We prepare the roster, routine and transition before support begins.
Support that can adapt as needs change
Support needs change over time. Myxa uses shift records, management oversight and plan reviews to identify changes early and adjust the support around the participant.
When a different living arrangement is needed, the transition is planned. Our SDA provider network also gives access to homes beyond those listed on our website.
