Metropolitan Melbourne
North, west, east, and south-eastern suburbs.
Core SupportMelbourne · Bendigo · Geelong
Core Support in Melbourne, Bendigo and Geelong.
Reliable teams, consistent shifts, and a dedicated Manager across Core Support services in Metropolitan Melbourne, Bendigo and Regional Victoria.
Who We Support
Through Core Support
Myxa Core Support services in Melbourne and Bendigo support participants across the spectrum of need, from a few hours of support per week through to complex situations involving behaviours of concern, forensic history, or previous support breakdowns.
Core Support presentations
we regularly support:
What Core Support Covers
Core Support (formerly Disability Support Work (DSW)) covers in-home and community support funded under your NDIS plan. It includes daily living tasks, community participation, and skill-building, delivered by trained Core Support Workers who implement your Support Plan. If you previously worked with Myxa under our Disability Support Work (DSW) service, Core Support is the same service under its current name.
Personal and Daily Living Support
Showering, dressing, grooming, meal preparation, household tasks, delivered according to your Support Plan and your preferences. All personal support respects your cultural considerations and is consistent across every shift.
Community Participation
Access to social activities, appointments, community groups, education, and employment. Transport and community navigation included. Core Support Workers work with you to access the activities and places that matter to you.
Skill Building
Routines, communication, social skills, and daily living independence, at whatever pace works for you. Skill building is woven into support, not treated as a separate activity.
High Intensity Support
For participants with NDIS High Intensity funding: specialist health management, continence, medication, and Behaviour Support Plan implementation. Delivered under allied health direction with specialist-trained Core Support Workers.
Learn more about High Intensity SupportHow Core Support
Works at Myxa
Referral Received
A Support Coordinator, family member, or participant submits a referral. We confirm capacity quickly and provide a clear answer on whether we can proceed. If we can support the participant, we move forward. If we cannot, we tell you directly so you can explore other options without losing time.
We Learn About the Participant
An intake conversation covers support needs, goals, preferences, and complexity level. We take the time to understand what matters before a team is confirmed. This shapes everything that follows, from team matching to Support Plan development.
Team Matching
Our Centralised Rostering Team matches Core Support Workers based on skill, experience, and compatibility with the participant. Cultural and language matching is available where relevant. The aim is to build a consistent, familiar team around the participant.
Support Plan Developed
Together with the participant and their support network, we build a Support Plan that guides every shift. The Plan captures goals, preferences, routines, and any specific approaches required. It is the working document behind every interaction.
Ongoing Oversight
The Core Support Manager monitors consistency, addresses issues early, and keeps the Support Coordinator informed. Support does not run on autopilot between reviews. Management support extends beyond business hours for participants with complex support needs.
What Sets Myxa
Core Support Apart
Four structural features that shape how every Core Support service at Myxa operates, regardless of intensity level or complexity.
Centralised Rostering
Staffing consistency is one of the most important factors in effective disability support. Myxa uses a dedicated Centralised Rostering Team to match participants with the right Core Support Workers based on skill, experience, and compatibility, then keeps that team consistent.
- Same familiar workers who know your routines
- Strategic matching to participant needs and complexity
- Reliable scheduling, not last-minute gap filling
Core Support Manager
Every Myxa Core Support service sits under a dedicated Core Support Manager who monitors staffing, shift consistency, and participant progress. Support Coordinators have one accountable point of contact, and participants do not fall through the cracks between reviews.
- Escalation point for shift issues and participant changes
- Coordination with allied health professionals
- Management support beyond business hours for complex needs
Staff Training and Capability
Core Support Workers receive thorough induction, participant-specific training, and ongoing professional supervision. Workers supporting participants with behaviours of concern receive specialist training in Ethical Response and behaviour support strategies, and have access to experienced management guidance during complex situations.
- Trauma-informed approaches
- Medication administration where required
- Specialist health management procedures
The Myxa Framework
The Myxa Framework applies to every Core Support service regardless of intensity level: centralised rostering, Support Plan development, data recording, escalation protocols, incident management, and regular reviews. The same standards apply whether you receive a few hours per week or intensive daily support.
- Operating structure behind every service
- Consistent standards across all participants
Standard and High
Intensity Core Support
Myxa provides Core Support at both standard and high intensity levels. Whether a participant needs a few hours of support per week or intensive daily assistance, our systems and oversight are consistent across both levels.
Standard
Standard Core Support
For participants whose support needs do not require specialist high intensity funding. All the same Framework standards apply: consistent staffing, Support Plan implementation, data recording, and management oversight.
- Quality standards applied to all services
- Consistent Core Support Workers matched through centralised rostering
- Support Plan developed and implemented from day one
- Data recording and regular reviews
- Flexible hours based on NDIS funding and goals
High Intensity
High Intensity Core Support
For participants with NDIS High Intensity Support funding. Two streams available depending on the participant's needs and funding:
High Intensity Daily Personal Activities
For participants with complex health and physical support needs.
- Specialist training in health management and clinical procedures
- Collaboration with nurses and allied health professionals
- Enhanced monitoring and documentation
- Support with medication administration, continence management, feeding, and mobility
Implementing Intensive and Complex Behaviour Supports
For participants with significant behaviours of concern.
- Implementation of detailed Behaviour Support Plan strategies
- Specialist training in Ethical Response and behaviour support approaches
- Enhanced oversight, incident management, and escalation protocols
- Collaboration with Behaviour Support Practitioners
- Two-to-one support arrangements when required
Core Support Across Metropolitan Melbourne, Bendigo and Regional Victoria
Myxa provides Core Support across Metropolitan Melbourne, Bendigo and Regional Victoria. Our team works in participants' homes and in the community across our service footprint. Whether you are based in the northern, western, eastern or south-eastern suburbs of Melbourne, in Bendigo, or in surrounding regional areas, our team is available to discuss your participant's support needs and confirm availability.
01
Bendigo
City-based and surrounding local communities.
Regional Victoria
Selected regional areas based on participant needs and capacity.
Your Support Network
For Support Coordinators
We respond quickly to referrals, communicate proactively throughout the placement, and work through difficult moments rather than looking for exits.
- A dedicated Core Support Manager as your direct point of contact
- Clear escalation and regular communication across the service
- Support for participants with high intensity needs, behaviours of concern, or past support breakdowns
If you have a participant with complex support needs, get in touch and we will work through next steps with you.
For Participants
If you are looking into Core Support for yourself, you are in the right place. You do not need a Support Coordinator to contact us directly.
- Workers matched to your support needs, preferences, and where relevant, your cultural and language background
- A consistent, familiar team rather than a different face every shift
- A Core Support Manager you can contact if something is not working
- Support delivered the way you want it, documented properly, and reviewed regularly
Before we start, we take time to understand your goals, preferences, and what matters to you day to day. Your Support Plan is built around your life, not a generic template.
For Families and Representatives
We keep you informed, involve you in planning where appropriate, and focus on stability and safety for the participant.
- Regular updates in the format and frequency agreed with you
- Clear communication about achievements and challenges
- Direct access to the Core Support Manager overseeing the service
Frequently Asked
Questions
Talk to Our Team
Whether you are a Support Coordinator, family member or representative, or participant: our team is ready to discuss your situation and how Myxa may be able to support you.
