Where we support
Myxa supports people with complex behavioural needs, psychosocial disability or dual diagnosis, as well as those who need high intensity daily support. We provide services across Melbourne, Bendigo and Geelong.
Information For Participants and Families
Whether you’re looking for support for the first time, exploring a new home or considering a change, we’ll help you understand your options. We take time to listen, understand what matters to you and explore support that suits your needs. Call 1300 006 992 whenever you’re ready.
Your story, in your words
You deserve to feel heard, safe and understood
We take time to understand your everyday life: what matters to you, what is working well and where you would like more support.
Your needs, routines and goals help shape the support we plan with you.
Is Myxa the right provider for your needs?
We’ll explain our services, how support could work for you and who would be involved, so you can decide whether Myxa is the right provider for your needs.
Funds support workers
Funds specialist housing
Helps with daily life
+ Clinical layer
Daily tasks
No commitment
Separate clinical serviceWhat happens after you contact us
- 1
Your Enquiry
Contact us by phone, email or online form. We’ll explain the next steps.
- 2
Understanding Your Support Needs
We get to know your goals, routines, preferences and support needs.
- 3
Planning Your Support
Together, we plan the support you need and how it will be delivered.
- 4
Preparing to Start
We organise your support team, start date and any handover or move.
Health
Communication
Food
Culture
What people close to you know
Support Plan
Moving into a home
You choose who is involved in planning your support.
Choice, control and
participant rights
You choose your support providers. We explain your options, respect your privacy and support you to make informed decisions, including if you want to change providers.
If something isn’t working, we’ll listen and review your support with you.
Family members, representatives and people you trust can share valuable knowledge about your routines, preferences and goals.
You choose who is involved in your support and how.
The people you choose
Working with Participant, Families and Representatives
Privacy, Feedback and Safeguards
Privacy
What you share helps us plan and deliver support. Relevant details are shared with the person’s care team where they help that support.
What you share
Plan and deliver support
Care teamRelevant details
Feedback and Safeguards
If something is wrong, tell the House Supervisor, use our feedback page or call 1300 006 992. You can also complain directly to the NDIS Quality and Safeguards Commission.
or directly
NDIS Quality and Safeguards Commission
Frequently Asked Questions
Workers are matched on experience, skill and compatibility, and rosters are built around a consistent group of staff. If someone is not the right fit, say so.
Under NDIS guidance, support like Myxa's is funded through an NDIS plan, and what is funded for any one person is the NDIA's decision on their circumstances. The NDIA's guidelines treat day-to-day living costs such as rent, food and bills as staying with the person, the way they do for anyone.
Keep them. Supports are theirs to arrange, and Myxa delivering one service never requires moving the others.
It gets looked at, with the participant and with you. If the answer is that Myxa is no longer the right provider, that is said openly too. Under the NDIS's own guidance, participants choose their providers and can change them.
