You need two things from a provider: a straight answer about capacity, and an arrangement that still works in month three. This page tells you what to send, what happens next, and what we will say if we are not the right fit. Call 1300 006 992.
Space for everyone to Reset
Who we take
Referral routes
Urgent
What to send01
An arrangement has broken down
A hospital wants a discharge date
Needs have outgrown the current provider
Clear communication matters when timing is important
We look beyond vacancy to understand what needs to be in place for the arrangement to work, considering the participant’s support needs, the right team and environment, the timeframe and existing support plans.
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BendigoMelbourneGeelong
We work with a broad network of SDA providers, giving us access to a wider range of housing options. This helps us explore suitable homes with you and the participant, and plan the support around their needs.
Our services span home and living, daily support and Positive Behaviour Support. Explore each pathway below to find the relevant services and referral options.
01 / Home and living
Supported living refers through the SIL referral form; SDA and MTA go through the general referral form.
When a support arrangement breaks down or a hospital discharge is approaching, we work with you and the participant’s support team to understand the immediate priorities and plan the transition.
For urgent referrals, call 1300 006 992 or email us at info@myxa.com.au to discuss the participant’s support needs, timeframe and what needs to be in place.
What to include in your enquiry
Immediate Risks or Concerns
When Support is Needed
Support Currently in PlaceThese details help us understand the immediate priorities and what needs to be arranged for the transition. Through our Hospital Discharge program, we work alongside the hospital team before discharge to plan the transition and the support needed afterwards.
We work with the participant and the people they choose to involve to understand their needs, develop the support plan and prepare for support to begin.
We take time to understand the participant’s goals, health and support needs, communication, routines, dietary requirements and cultural or religious preferences. Relevant reports, existing behaviour support strategies and input from their chosen support network help guide the assessment.
We turn this information into a Support Plan that gives the team clear guidance on how to deliver day-to-day support. Where high intensity support is required, planning involves the relevant nurse or clinician.
We plan the move or start of support, including the timing, handover and preparation needed before the first shift. This includes matching staff skills and experience to the participant’s support needs.
Allied health team
Support coordinator
Care team
SILResponsible for
Quality
NDIS Practice Standards
Safeguarding
Incident managementThe SIL Manager overseeing each home works directly with the participant's allied health team and support coordinator, and is responsible for quality, compliance with the NDIS Practice Standards, safeguarding and incident management.
Recorded as it happens
Shared with the care team
Assessments & NDIS plan reviews
Live records rather than reconstruction
Support is recorded as it happens, and relevant data can be shared with the care team to support assessments and future NDIS plan reviews, which means the reports you need for a plan reassessment draw on live records rather than reconstruction.
After-hours phone lineStaffed outside business hours
Multiple levels of escalation
Up to and including senior managementIncident management sits withThe SIL ManagerThe same person you already deal with
When something goes wrong, the structure is already in place: an after-hours phone line staffed outside business hours, and multiple levels of escalation up to and including senior management. Incident management sits with the SIL Manager, the same person you already deal with, not a department you have never met.
Every current home is listed with availability on our Homes and Vacancies page, filterable by support type, location and availability, with the rooms, shared spaces and support arrangement described per home. For standalone daily support capacity, call us for what is current.
Send what you have; missing documents delay a decision less than not sending anything.
Intake checklist
Refer a participant, use the SIL referral form for supported living, or call 1300 006 992. You will get a plain answer: yes and here is the next step, or no and here is why.
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